To your home free of charge for local Ontario orders. To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
The Warranty Period for Physical Goods purchased from Candace & Basil is 365 days from the date of purchase.Ī replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement or repair, whichever is longer.
This limited warranty covers any defects in material or workmanship under normal use during the Warranty Period.ĭuring the Warranty Period, Candace & Basil will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.Ĭandace & Basil will either repair the product at no charge, using new or refurbished replacement parts, or simply ship the parts in question to the customer. This Limited Warranty applies to physical goods, and only for physical goods, purchased from Candace & Basil. NEW: Protect your investment with our Gold Standard 3 Year Protection Plan.Īt Candace & Basil, we stand behind our quality, which is why we offer a 1 year guarantee on all of our products. For a faster return/refund, you may also drop your order back at our warehouse. We will contact you once your order is ready for pickup (typically 1-3 business days for in stock items).
Simply place your order online and select the pickup option. In the local area? We offer free pickups from our warehouse at 565 Otto Rd., Mississauga. If Candace & Basil stores the item for you for a deferred delivery, a $20/week storage charge will be deducted from the refund in the case of a return or cancellation.Ĭlick here for more details on our shipping and returns policy. If an item is received damaged, it must be reported prior to assembly and within 3 business days of delivery. ***All pillows, duvets, mattresses, mattress protectors, display items, open box items, made to order items and custom items are non-refundable and are final sale. Packed securely in its original packaging.In order for us to accept your return, the item must be: *Non-refundable return freight charges will also apply to orders outside of this area. We offer free return shipping for local orders. Please note that the entire return process of scheduling the pickup, return transit and inspection typically takes 2-3 weeks. Finally, the package will be picked up from your location by our local delivery team or by courier (depending on your location). Once we have reviewed and approved your request, we will schedule a return pickup with you. If you wish to exchange or return an item, please let us know within 30 days of receiving your order. Contact us for freight inquiries or proceed to checkout to calculate the cost for your order prior to purchase.ĭelivery times will vary based on location. *Non-refundable freight charges will be applied for orders outside of this area. To your home free of charge in our local area (most "L", "M", and "N" postal codes). All C&B products are carefully and professionally shipped
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